How do I report a product complaint or adverse reaction with one of your products?

As a leading international healthcare group specialised in advanced wound care, it is our goal at URGO Medical to maintain our worldwide reputation for supplying products that are safe, effective and reliable. With the safety of patients and users our priority, we are committed to following the applicable regulatory requirements when it comes to receiving, reporting and investigating customer feedback and complaints. If you or one of your patients has experienced a potential quality issue, an adverse event or suspected side effect when using one of our products, it is vital you contact us as soon as you can. Our team is dedicated to listen and act on the feedback we receive.
Please contact your local URGO Medical Representative or Urgo medcial Australia at enquiries@au.urgo.com


Are your products TGA listed/registered?

Yes, all URGO Medical products supplied in Australia have an Australian Register of Therapeutic Goods Certificate.


Where are your products manufactured?

All URGO Medical products supplied in Australia are manufactured by Laboratoires Urgo in France.


What do you offer in the way of product and educational support and resources?

At URGO Medical we are committed to supporting health care professionals in the use of our advanced wound care products to optimise ease of use and patient outcomes. Our team of medical industry professionals are available to provide education and product support, tailored to the needs and preferences of clinicians.
With understanding of the importance of continued professional development and maintaining up to date clinical knowledge, URGO Medical offers a variety of additional learning solutions for health care professionals, with a general wound care focus. Contact us to learn more about our URGO Academy.


Is there clinical evidence to support the use of URGO Medical products? 

At URGO Medical we support evidence based practice by providing high levels of  clinical evidence around the perfomance of our products.  For more information visit our online clinical library.


Does URGO Medical support product evaluations and case studies?

Clinical evaluations and case studies are invaluable records of the clinical practices of a profession. At URGO Medical, we are committed to supporting health care professionals with product evaluations and local case studies. If you are interested in performing an evaluation or encounter a striking or unique patient case in your clinical practice, we invite you to contact us.


Does URGO Medical partner in and sponsor educational and industry events?

URGO Medical values education in the sector and enters into partnerships with peak bodies through the sponsorship of events at a local, state and national level here in Australia. URGO Medical also plays major sponsor roles in international conferences.  URGO Medical also provides on-line education programmes through the URGO Academy and partners with Australian education providers in areas such as General Practitioner Education and Continuing Professional Development for nurses, and Health Care Professionals offering ancillary care in the Wound Care space.  For upcoming events URGO Medical is supporting, please see our News and Events page. We welcome all enquiries about sponsorship and partnership opportunities. 


What is your policy around the collection of Personal Information?

URGO Medical uses Personal Information for legitimate business purposes that are consistent with the reason the information was provided to or collected by URGO Medical.  These purposes may include the delivery of our products and services, education about our products and services and marketing of our products and services. 


Where is URGO Medical head office located?

URGO Medical’s Global head office is located in Chenôve, France. Locally in Australia, our URGO Medical head office is located at Level 2, 100 Cubitt Street, Cremorne, Victoria 3121. For alll enquiries please contact us on enquiries@au.urgo.com


How can I purchase your products?

URGO Medical products are available through most government purchasing services as well as a number of distributors throughout Australia. For more information please contact your local Urgo Medical representative or email enquiries@au.urgo.com


Are there opportunities to develop a career at URGO Medical?

There are many opportunities to develop your career with URGO Medical and make a difference within our company. As a leading international wound care group, we seek people with outstanding skills and who share our values, to work in our business and grow with us. We focus on developing the skills and capabilities of our team through regular training and development programmes. If you are interested in a potential career with URGO Medical, please contact us.

Last update : July 16, 2020